Refund Policy - Cure Herbal Remedies

Thank you for choosing Cure Herbal Remedies. We value your trust and strive to provide high-quality herbal products. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully.

Eligibility for Refunds

Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 2 days of receipt. We will investigate the issue and provide a suitable resolution, which may include a replacement or refund.

Incorrectly Shipped Items: If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be shipped to you, or issue a refund if necessary.

Refund Process

Contact Customer Support: To initiate a refund, please reach out to our customer support team at refund@cureherbalremedies.com. Provide details about the issue, including order number, product name, and a brief description of the problem.

Return the Product: If a return is required, we will provide instructions on how to return the product. Please ensure that the item is securely packaged to prevent further damage during transit.

Refund Approval: Once we receive the returned product, we will inspect it. If the refund is approved, we will process it within 2 business days, and the refund will be credited to your account within 10 business days.

Exceptions

Used or Opened Products: We cannot accept returns or issue refunds for products that have been used or opened due to hygiene and safety reasons.

Change of Mind: We do not offer refunds for change of mind or dissatisfaction with the product unless it falls under the eligibility criteria mentioned above.